Phone: 1.833.WE.R.KIND (1.833.937.5463)

changes are coming but we're still kind

The Kind Patient Assistance Program (KPAP)

Patients with health insurance

Under the Affordable Care Act, most healthcare plans must cover costs of labs for preventive care — like lab testing for PrEP or HIV care — at no cost to you. There may be co-pays or some patient financial responsibility, similar to using your health insurance for a prescription. KPAP can offer support if you receive a bill from one of our lab partners that you cannot pay in full.

Patients without insurance

KPAP will cover the costs of your lab work. If you would like to enroll in a health insurance plan, please contact your Patient Advocate or Care Navigator for more information and options you may have.

Starting January 1, 2024, patients with health insurance must use their insurance to cover lab work at Kind Clinic or TeleKind. This change is due to the sustainability of our services and the Affordable Care Act requirements for preventive care lab coverage. 

The Kind Patient Assistance Program ensures patients receive the healthcare and medications they need, regardless of their ability to pay. Patients can receive support for medications, co-pays, lab costs, transportation assistance and more. 

Insurance coverage varies. Most plans must cover preventive care labs — like lab testing for PrEP or HIV care — under the Affordable Care Act, but not all labs are guaranteed. Contact your insurance company for details on coverage.  Scroll below for a resource on how to contact your insurance company.

Our Kind Patient Assistance Program (KPAP) can help if you can’t use insurance due to privacy concerns. Patients in such situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator or call us for more information. 

If you’re uninsured or can’t afford lab costs, our KPAP can provide support to cover the cost of our lab work. Patients in these situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator for details. 

You’ll receive a bill from our lab partners by mail or email. You’ll also receive an Explanation of Benefits (EOB) from your insurance carrier, explaining what’s covered and any amount you owe. 

If you can’t pay your lab bill in full, our KPAP can offer support. Contact your Patient Advocate or Care Navigator to see if you qualify. We will not deny you care based on any balances you may have for lab work. You can continue to receive care at Kind Clinic and TeleKind. 

Yes! Kind Clinic can help you sign up for health insurance during open enrollment period. Open enrollment for healthcare care coverage through the Health Insurance Marketplace starts November 1, 2023, until January 15, 2024.   


To get started please visit or  

Check Your Policy: Review your insurance policy for lab cost details like deductibles and coverage limits. 

Find Contact Info: Look on your insurance card or policy documents for contact info, such as phone numbers, emails, or websites. 

Prepare Information: Gather your policy number and personal details  

Contact Customer Service: 

  • Phone: Call and expect an automated system before speaking to a rep. 
  • Online Portal: Use the insurer’s portal if available. 
  • Email: Send all necessary info to the billing department. 


Ask Questions: Inquire about lab costs for your specific care, like PrEP, HIV care, or gender care. You can ask the following based on the care you’re receiving:  

  • I’m on PrEP for HIV prevention, will you cover my required work?  
  • I am living with HIV and receive HIV care, will you cover my required work? 
  • I receive gender care and Hormone Replacement Therapy (HRT), will you cover my required work? 


Take Notes: Record rep’s name, contact, and reference number for future reference. 

Review and Verify: Carefully review gathered info to understand your coverage and costs. 

Follow Up: If more questions arise, don’t hesitate to contact your insurance company. 

Kind Clinic offers sexual health services in a safe and supportive environment regardless of race, creed, gender identity and expression, sexual orientation, or ability to pay.

Founded in 2015 by community activists and volunteers, Kind Clinic is a national leader in innovative sexual health care that offers patients access to HIV prevention medication known as PrEP (pre-exposure prophylaxis) and PEP (post-exposure prophylaxis), HIV testing and care, STI testing & treatment, intersex and gender-affirming care in Austin, Dallas and San Antonio.

Kind Clinic is a program of Texas Health Action, a 501(c)(3) community informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment with an expertise in serving LGBTQIA+ people and people impacted by HIV.