An Important Update
On December 8, 2026, Kind Clinic will begin billing health insurance and offering a sliding-scale fee program for services. We know this is a change, and we want to be transparent about what it means for every patient.
Kind Clinic was built by and for the community. As healthcare funding continues to change, these updates will help us sustain the affirming, specialized care our community relies on while keeping access available to patients across Texas.
What Isn't Changing
- Our commitment to providing compassionate, affirming care for everyone.
- No one will be turned away because of insurance status or ability to pay.
- Walk-in STI testing services will continue to be available at no cost as part of our commitment to community outreach and engagement.
If You Have Health Insurance
- Patients with insurance will have services billed through their health plan, similar to how many prescriptions and lab services are billed today.
- Depending on your specific health plan, copays, deductibles, or other out-of-pocket costs may apply. Some patients may have no out-of-pocket costs, depending on their coverage.
- We will help you understand your plan, which services are covered at Kind Clinic, and what to expect if Kind Clinic is out of network or other costs apply. We will work with you to make care affordable and accessible.
If You Don't Have Health Insurance
- Patients do not need insurance to see our providers, and high-quality care for every patient remains our top priority.
- Sliding-scale options, and other financial assistance programs, including the Kind Patient Assistance Program, will continue to be available for uninsured or underinsured patients who may have concerns about covering the costs of care.
- We will continue helping patients explore coverage through the Affordable Care Act Marketplace during open enrollment, as well as other coverage and assistance programs, such as the Medical Access Program (MAP) in Central Texas.
Questions?
If you have questions about these changes, please don’t hesitate to call our Patient Support Center at 833-WE-R-KIND (833-937-5463). Our team is here to help.
