- What services are available through virtual care?
Our virtual services include PrEP, HIV care and gender-affirming care, ensuring comprehensive support no matter where you are in Texas. You must be 18 or older to receive virtual services. PEP is available virtually, but you'll need to visit a Kind Clinic location to begin lab work. As a reminder, PEP must be started within 72 hours of HIV exposure. If you can't make it to a Kind Clinic, we can refer you to a provider near you.
- How do I book a virtual appointment?
You can book a virtual appointment by clicking here or by calling our Patient Support Center at 833-937-5463. Be sure to select "Virtual Services" when booking online.
- Can I switch from in-person care to exclusively virtual care?
Absolutely. You can transition to virtual care whenever it suits you. Just inform our team, and we’ll guide you through the process. Regardless of whether you choose in-person or virtual care, we’re dedicated to ensuring you have access to our providers and the care you need.
- If I typically have in-person appointments, can I make a virtual visit instead?
Yes, if you’re unable to attend an in-person appointment or usually receive care in-clinic but need a virtual visit, you can easily schedule one. Regardless of whether you choose in-person or virtual care, we’re dedicated to ensuring you have access to our providers and the care you need.
- How do I attend virtual appointments?
You can attend your virtual visit using any device with a stable internet connection that supports video calls, such as a smartphone, computer, laptop, or tablet. We’ll send you appointment reminders and invite links through email and secure text messages.
- How will I do my lab work if I start virtual care?
Kind Clinic partners with Quest Diagnostics, offering extensive lab locations for your blood work. During your virtual visit, our team will coordinate lab work at a nearby Quest location. If a Quest lab isn’t available, we’ll help find alternative options. Read more about getting Kind Clinic Labs done at Quest.
Patients with health insurance must use their insurance to cover lab work at Kind Clinic. Insurance coverage varies. Most plans must cover preventive care labs — like lab testing for PrEP or HIV care — under the Affordable Care Act, but not all labs are guaranteed. If you are uninsured or can’t afford lab costs, our Kind Patient Assistance Program (KPAP) can provide support to cover the cost of lab work.
- What pharmacy partners do you use?
We partner with several trusted pharmacies across Texas, including Avita Pharmacy, to deliver your prescriptions directly to your door at no cost. When you use your insurance and choose one of our pharmacy partners for your prescriptions, you’re directly supporting Kind Clinic’s mission. This helps us extend care to uninsured individuals and expand our services to more community members. Your Patient Advocate can provide details on the specific pharmacy partners available to you. Read more about our Be Kind Pharmacy Program and search for participating pharmacies near you.
- Do I need insurance to receive virtual care at Kind Clinic?
No, you don’t need insurance to access care at Kind Clinic. Whether you have insurance or not, we’re here to help you get the care and medications you need. Your Patient Advocate will guide you through the process, including medication access, payment options, and coverage for lab work, depending on your insurance situation.
- Can Kind Clinic help me with the cost of medications?
Absolutely! Every patient at Kind Clinic is assigned a Patient Advocate. Your Patient Advocate is dedicated to helping you navigate your care, particularly when it comes to accessing and paying for medications. They will assist you in understanding your options and connecting you with available patient assistance programs.
