Will I be forced to talk if I’m uncomfortable? / ¿Me obligarán a hablar si me siento incómodo?
No, you never need to share if you don’t want to. This is a safe space where you can participate as much or as little as you like. No es necesario que compartas si no quieres. Este es un espacio seguro donde puedes participar tanto o tan poco como quieras.
How long have these groups been together? / ¿Cuánto tiempo llevan estos grupos juntos?
This is one of the longest running groups in Austin, founded more than 20 years ago. Este es uno de los grupos más antiguos de Austin, fundado hace más de 20 años. El grupo en español comenzó en 2023.
How will my privacy be protected? / ¿Cómo se protegerá mi privacidad?
Only our facilitator receives a list of emails and they are never shared. Also, you don’t have to use your real name to sign up or when joining a group. Sólo nuestro facilitador recibe una lista de correos electrónicos y nunca se comparten. Además, no tienes que usar tu nombre real para inscribirte o cuando […]
What steps should I take to contact my insurance company and verify my insurance coverage?
Check Your Policy: Review your insurance policy for lab cost details like deductibles and coverage limits. Find Contact Info: Look on your insurance card or policy documents for contact info, such as phone numbers, emails, or websites. Prepare Information: Gather your policy number and personal details Contact Customer Service: Ask Questions: Inquire about lab costs for your specific care, […]
I don’t have health insurance and I want to sign up for coverage. Can you help me?
Yes! Kind Clinic can help you sign up for health insurance during open enrollment period. Open enrollment for healthcare care coverage through the Health Insurance Marketplace starts November 1, 2023, until January 15, 2024. To get started please visit www.kindclinic.org/getinsurance or www.mytelekind.org/getinsurance
What if I can’t afford a bill I receive for lab work?
If you can’t pay your lab bill in full, our KPAP can offer support. Contact your Patient Advocate or Care Navigator to see if you qualify. We will not deny you care based on any balances you may have for lab work. You can continue to receive care at Kind Clinic and TeleKind.
How will I receive my bill, if I have any patient responsibility?
You’ll receive a bill from our lab partners by mail or email. You’ll also receive an Explanation of Benefits (EOB) from your insurance carrier, explaining what’s covered and any amount you owe.
How do lab billings work if I don’t have health insurance?
If you’re uninsured or can’t afford lab costs, our KPAP can provide support to cover the cost of our lab work. Patients in these situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator for details.
I can’t use my insurance because of privacy concerns. What should I do?
Our Kind Patient Assistance Program (KPAP) can help if you can’t use insurance due to privacy concerns. Patients in such situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator or call us for more information.
Will my labs be covered by my health insurance plans?
Insurance coverage varies. Most plans must cover preventive care labs — like lab testing for PrEP or HIV care — under the Affordable Care Act, but not all labs are guaranteed. Contact your insurance company for details on coverage. Scroll below for a resource on how to contact your insurance company.
