How will I receive my bill, if I have any patient responsibility?
You’ll receive a bill from our lab partners by mail or email. You’ll also receive an Explanation of Benefits (EOB) from your insurance carrier, explaining what’s covered and any amount you owe.
How do lab billings work if I don’t have health insurance?
If you’re uninsured or can’t afford lab costs, our KPAP can provide support to cover the cost of our lab work. Patients in these situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator for details.
I can’t use my insurance because of privacy concerns. What should I do?
Our Kind Patient Assistance Program (KPAP) can help if you can’t use insurance due to privacy concerns. Patients in such situations won’t receive bills from our lab partners. Contact your Patient Advocate or Care Navigator or call us for more information.
Will my labs be covered by my health insurance plans?
Insurance coverage varies. Most plans must cover preventive care labs — like lab testing for PrEP or HIV care — under the Affordable Care Act, but not all labs are guaranteed. Contact your insurance company for details on coverage. Scroll below for a resource on how to contact your insurance company.
What is the Kind Patient Assistance Program (KPAP)?
The Kind Patient Assistance Program ensures patients receive the healthcare and medications they need, regardless of their ability to pay. Patients can receive support for medications, co-pays, lab costs, transportation assistance and more.
When do I start using my health insurance for lab work?
Starting January 1, 2024, patients with health insurance must use their insurance to cover lab work at Kind Clinic or TeleKind. This change is due to the sustainability of our services and the Affordable Care Act requirements for preventive care lab coverage.
How much will my HRT cost?
Kind Clinic Advocates will help you get HRT medication for as little cost as possible.
What can I expect at my first visit?
You should be prepared to discuss your medical history, to the extent you are comfortable, so that we can work together on the best plan to meet your care needs. You will then see a clinician and complete required lab work before leaving the clinic. STI testing is also available at your New Intersex Care […]
Which Intersex variations does Kind Clinic care for?
All adult (18+) Intersex patients are welcome at Kind Clinic, including but not limited to those with: If our providers are not able to meet your unique needs, we utilize a vetted referral network to help you find medical practitioners who can serve you better than we can.
What is Intersex?
The I in LGBTQIA+ stands for “Intersex.” Intersex is an umbrella term for differences in sex traits or reproductive anatomy. Intersex people are born with these differences or develop them in childhood. There are many possible differences in genitalia, hormones, internal anatomy, or chromosomes, compared to the usual two ways that human bodies develop. Some […]
